Please choose carefully as Totem Road Sg does not offer refunds for change of mind or suitability. We can offer exchanges or online credit for goods within 5 business days of delivery. The products being returned must be in a saleable condition and in their original packaging. Goods will be inspected upon return to our warehouse, before an exchange or credit is issued. Freight costs, allied with a 20% restocking fee, will be deducted from this credit.
Our specially-trained staff check your furniture to ensure it's up to our standards before it is dispatched, so damage is extremely rare. If you're unhappy with the quality or if we've sent you the wrong item, please contact us within 48 hours of delivery, sending us photos of the product in question. It's very important that you inspect your product upon delivery as we'll ask you to sign a form confirming that it was received in a good condition. If you're not happy with the goods when you inspect them, note this on the form and contact us immediately.